Built in 1933,the front of my house has mock Tudor boards. Some of the pegs needed replacing so I ordered a pack of replacement pegs. No diameter was stated in the specification. When they arrived, they were 2mm too narrow, so of no use. The test of a company's customer service, is what they do about it when a complaint is raised. We talked about my complaint by email, until it became clear that when using a mobile to place an order, the mobile orientated website did hold this information, but it was several clicks away from discovery. Consequently, Truly PVC have offered to repay me when I update this review.