I just wanted to make the TT team aware of my very negative experience with CEGA over the past 5 days. Not only has the team been extremely unresponsive, but any information that was shared was very misleading and contradicting. It felt like each person I spoke to told me something different. After spending c.1h on the phone each day, I ended up getting a contradictory reply last night about further assessment not being covered. I feel like this could have been communicated much earlier, more clearly, and could have avoided spending loads of time on the phone. Moreover I ended up booking a return based on the information that I would be able to see a specialist in Switzerland, only to subsequently receive a message saying I was no longer covered to see a specialist. I find such misleading communication very challenging in an emotionally tough time with a lot of pain and insecurity regarding my thumb injury. I just thought I would let the TT team know as no customer of theirs should be treated in this way and have to go through such an experience. I must say that this is likely the last time I will be booking TT insurance.