Firstly, the quality of the cases and promptness of constructing the case and delivering it to me is great and cannot be overlooked. If based on this reason alone, this would be 5 stars. However, the case was too big, bigger than the dimensions listed on the website, so needed to return the case. I was advised that return shipping was down to myself which I did not feel was right but paid anyway. They also advised to use parcel hero which I did, using the correct dimensions & weight of the case off the website and now the case has been returned to me saying it's too heavy. So as it stands currently I have a flight case too big that I cannot return and am hundreds of pounds out of pocket... Still awaiting resolution.