I ordered a tree to go directly to someone who had just lost their mother. I liked that there was an option to add an engraved plaque and it seemed perfect as her mum loved to garden. There was a long wait time on delivery, given all that is going on I understand that. I paid extra for delivery on a set day, the day before I received a text that it was cancelled. Then I chased and was advised it would be there on a different set day. It did arrive but without the mounting for the plaque just a note saying thanks for supporting us in the difficult time. I presume the mounting will arrive soon but was most annoyed that no one told me it was missing and so the receiver was a little confused what she was meant to do with the plaque. Given that it was obviously for a sad occasion as the engraving said in loving memory I feel like it should have been important to let me know that it wouldn't be a complete delivery. This wasn't a cheap item to order and I don't feel that the service was up to standard. I would think twice about ordering from them again.