1 star only because I have to give one. 12 July ordered a rose 3-5 days [NOT working days according to my email] delivery 15 and 18 July [6 days later!] advised that because of hot weather delivery would be delayed until 21 July 21 July advised order is on its way - great news, recipient patiently waits for it 22 July advised rose was being delivered - recipient had gone mad waiting so was away for the weekend - advised you 22 July you and DPD advised that the rose had been delivered and left in a non-existent shed or outbuilding [i'sa terraced house in London]. You are refunding my delivery fee as obviously you didn't deliver! 27 July recipient returns home - no rose anywhere in sight Current status - still waiting for you to tell me what the hell is going on. Quite frankly I want a refund [the gift has still not materialised] so that I can use someone else and give my friend her now belated and quite frankly spoilt birthday gift. Then you have the audacity to ask me to write a review - priceless you couldn't make it up!