The service is five star, particularly the girl who was so helpful regarding broken tiles. This brings me to the three star review, the quality is not brilliant and the packing is worse; the initial delivery was delivered on a pallet and the only thing separating the tiles from the pallet was a paper thin piece of polystyrene and there was no additional protection between stacks this chips and breakages. Part of the terms is to sign a delivery note and mark it for breakages before the driver leaves, no delivery note! The rep,a cement tiles were far superior?