we booked at the weekend flights to go to bangkok with emirates. there was an issue trying to book this online so l called up. the guy took ages to book our flights and was repeating so many times but we went along with it. when he finally booked our flights he did so incorrectly and phoned me back 4 times at midnight when l was ready to go to bed. was told we would receive our booking confirmation within 24 hours. we did not receive our booking so we called up at 3pm the next day and was told our booking reference would be with us by 6pm. 6pm came and still no booking confirmation. so called up yet again and the guy was so rude and said our flight had gone up £150 each per person. this was a load of rubbish and lies as whilst he was on the phone the same flight was found on skyscanner via travel trolley and you were able to book it. he said that we would have to be refunded our money which we were happy with. yesterday came and l called back once again as they said 3 working days. the advisor was again rude to us and l thought hold on you a minute you have £930 of our money l am well within my right to ask for my money back for your own error and terrible booking process. he said it was 72 business hours which is not the process for England. l will give them until end of day tomorrow to refund our money and if not we will be going to the police and reporting them for theft as they are withholding money that does not belong to them. l will never ever booked with this company ever ever again and l would strongly advise people NOT to book with this company. how this company is still trading is beyond me as service is not at the forefront of what they do. I will also be contacting emirates directly who we booked our flight with to advise them of what travel trolley have done to us and they will be appalled. pay us our money back !!!!!! luckily we were not flying within a couple of days but had someone been booking a flight then would have experienced lost money and probably wouldn't have got back home.