Took my money, I booked flights two months in advance late on a Friday from London to jfk for 1200, due to unforced circumstances the following Tuesday so three days later I needed to cancel, was told o would get nothing back, I call back again I’m then offered £300, which is disgusting I’m told to speak to BA as they are the only ones who can refund, I sit on phone and BA say no it’s fine for cancellation but needs to come from agent, called travel trolly again, now they say okay we can change flights but only to same country, america ha ha I aak for a coupon or flights in Europe and I’m told no can do! Times are hard, for everyone and I would understand if the flights was 1 2 weeks or even a month, but there was 60 days and they done nothing to help, the people on the phone couldn’t care, I will never ever use this company again nor will my friends or family, absolutely no compassion or understanding