Avoid Travel Trolley at all costs. Like most reviewers we have been disappointed with the customer service provided by Travel Trolley. In December 2021, we booked two tickets to fly from the UK to Tokyo for a one-in-a-life trip to celebrate a significant birthday in October 2022. Sadly, Japan is still not open to international tourists. I contacted Travel Trolley to notify them of this, but they are refusing to give us a full refund because the 'airline haven't cancelled the flight'. What we are finding frustrating is the lack of common sense from Travel Trolley. Even if the flight goes ahead, we, as foreign tourists won't be allowed into the country yet they are still refusing to give us a refund.