Absolutely shocking service DO NOT USE!!!!! they are criminal!!! take your money.....then take more money when you have to change flights due to the COVID 19 situation.....Still cant fly due to government restrictions and they are still arguing that I am not entitled to a cash refund....Breaking the law!!! 1.It is illegal to fly internationally until after 17.5.2021! and then it will be subject to a traffic light system! 2.KLM the airline are just as bad! Intentionally NOT canceling flights which stops any one getting a cash refund! 3.Abta and Atol are now investigating the scurillous behaviour of this travel agent and KLM.....DO NOT BOOK WITH THEM!! This has been ongoing for several months and they will pass the buck and blame each other ... AND THE RUDE ATTITUDE FROM THEIR STAFF IS DISGUSTING....High pitched aggressive techniques to make you back down and take a voucher.....I dont want a voucher I want my hard earned money refunded back to me! ( which as been in their account since December 2020!!!! ) If Travel Trolley are reading this Take action and resolve peoples issues in a courteous and timely manner!!! The answers below can not be fully completed as I am still waiting on my refund!