Jagtar Malhi
Being the lead member of a group of five for a tour of Sri Lanka, I made the booking at a price which was great value for the tour. Yet, the personal service provided by Shernela through the online messaging service was first rate as she kept me updated on the arrangements of the tour throughout. Unfortunately, I had to drop out of the group because my brother suffered a massive heart attack and ended up in the ICU. As I telephoned to cancel my part of the tour, I was very humbled by the compassion and humanity of Hayley Lewis, the Customer Experience Executive at Bristol. Her emails were written with such care and consideration. In my view, she excelled her role many times over. She took immediate action to recuperate as much refund for me as possible in collaboration with Shernela from the suppliers in Sri Lanka. Due to the excellent care, compassion and support that I have received from these members of staff, I shall recommend Travel Local to everyone I know. I am grateful for the excellent service is a gross understatement of how I feel.
Hi Jagtar,


Thank you ever so much for your kind and honest words.

We are glad that you enjoyed planning your holiday with us and we hope that the other companions have had the best time away.

You have our dearest sympathy and we would like you to know that you and our family are in our prayers and we wish you strength through these times. May we have the opportunity of crossing paths again the future!


All the best,
The TravelLocal Team
travellocal.com is rated 4.90 based on 398 reviews

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