Eric Steinmiller
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Perfect. Superlative. Beyond expectations. Unsurpassed. These are just some of the words that come to mind to describe our experience with TravelLocal’s agent Viare Travel in our 24 day trip around Brazil. We have visited almost 60 countries, often using travel providers in the destination country; we know excellent service when we see it, and that was our experience with Viare. We congratulate Polyana, Nathalia, and team on the level of service they work so hard to achieve. As customers, we felt truly special. Nathalia took our “wish list “ and developed it into a customized itinerary. All communications (and there were many) were handled promptly and efficiently. No request seemed to be too much. The trip fell within the budget we had provided. Our accommodations all pleased us; some elated us! Any drivers, guides, transfer services contracted by Viare were very reliable and of a good quality. Polyana obviously has chosen well. The “booking confirmation “ document that we had access to was a very comprehensive guide to our trip, going so far as to even include tips like when you might need motion sickness tablets! During the trip, through the use of Whatsapp, Polyana and team were with us whenever we needed them. Most service providers appear good when things are going well; the true measure is how they respond when there is a problem. We had two problems (you don’t travel the world not expecting some hiccups). In the first instance, we can honestly say it would not have been resolved the way it was without Polyana’s guidance. In the second instance, Polyana was so involved she said we could call her in the middle of the night if necessary! (We didn’t, but this will tell you the level of care they provide to their clients.) We are pretty independent and experienced travelers, but any requests made to Viare during the trip were handled with seeming ease (better known as hard work on their end). We are so thankful we discovered TravelLocal, and got to use Viare for our Brazil trip. We have been spoiled; we have seen perfection of service. We can not recommend Viare highly enough!!! There is no need for a reader of this review to look further!!!
Helpful Report
Hi Eric, thank you so much for taking your time to write such beautiful words about your trip! We are very proud and grateful for being able to offer the opportunity of connecting passionate travelers like you with the amazing local teams. We know they know the best and it is great that we can facilitate authentic experiences.
We are glad the process of planning your holiday was efficient and enjoyable, there is nothing more stressful that putting together the perfect itinerary sometimes!
Thank you again for writing such a detailed review, it is brilliant to learn that tricky situations were handled in the best way possible.
All the best, the TravelLocal team.
travellocal.com is rated 4.90 based on 378 reviews

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