I am very disappointed that this site offers immediate access to an e certificate immediately after the course finishes. This doesn't happen and when they say a hard copy of the certificate will be 3 or 4 pounds, they really mean 13 or 14 with a delivery charge of 3 or 4 on top. i have now lost access to the certificate for the course i did weeks ago because i have submitted another completed course. if you try to copy your certificate anywhere, they take the name off of it. Hidden charges should not be anywhere anymore. shocking. ill find a better site now.