Original bean ordered was not as advertised as was two tone colour. Replacement bean was damaged. No refund for delivery charges of £36 and I am left without a bean after 3 weeks.
Posted 7 months ago
Hello, I am sorry you are not happy with your order. The original beam you ordered was finished in the colour light. this means that all we did was put a clear coat of wax on the beam (no stain) the difference in colour was the natural colour variation in the oak which is not a defect and very normal, each piece is unique, however we agreed to make a replacement free of charge for you but couldn't cover the cost of the original return and reshipping cost because there were no defects with the beam. Unfortunately the second order was damaged during transit. From time to time this is inevitable and unfortunate which is why we agreed to replace the damaged beam free of charge including free shipping and free collection of the damaged beam however you turned down this service. I hope this makes sense and I am sorry for any inconvenience. Many thanks, Rebecca
Posted 7 months ago
Traditional Beams is rated 4.89 based on 1,001 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial