Ordered two beams, the order process itself was really easy. One shelf was really nice, looks perfect, however, the second shelf was bowed and does not look very good at all. I sent an email to raise the issue, complete with photo, but was told that it can be normal for a shelf to be bowed or warped. It is such a shame as we looked around for a long time to get the right look for our living room and feel a little let down that we paid more for a bespoke product rather than something ‘off the shelf’ and will now need to get something mainstream to replace this beam. The shelves were meant to be a taking point in the house, unfortunately it is a now a talking point for all the wrong reasons. Such a shame as could not recommend these beams to anybody on the basis they may also get a bowed shelf and will be unable to return or exchange it for a straight one.