We have had our trade insurance with Tradex for 12 months now. Unfortunately as a small scale vehicle dismantler we have no other options for insurer!! Documents took an age to be received, and when they arrived they had numerous errors and items which were asked for down as not covered. (bearing in mind we have had a £5000 premium increase). Every time I go to update the MID it shows as some error or another. We are now 3 days post renewal, with still no renewal price. They advised they would hold the cover for 7 days to allow them to sort it out. I asked if the MID would remain updated and was told by my brokers that Tradex had confirmed it would. Guess what? Yes not on the MID and still no renewal premium quote. If any other company would cover us I would move in a heartbeat. I hope we never need to claim as so far I am appalled at their service.