I was advised by my plumber to order my new radiators and TRV’s from Trade Radiators so took his advice. Everything turned up promptly and the plumber came to install. All was okay for a day and then the TRV’s started causing all of the radiators to bang because the valves weren’t closing fully. They kept opening and closes creating the banging noise. I spoke to the customer services and after a lot of back and for the was told that they would not take my word that the valves were faulty and that I had to get the plumber back in. I did so and it was proved that the valves were faulty. They were replaced with a different valve from an alternative supplier and 2 weeks later the system is still fine. I reported back to customer services, the plumbers findings and costs only to be told that the valves would be refunded but not the cost for the plumber. After some arguing I managed to get a goodwill gesture of £50. Trade Radiators are still adamant that the valves aren’t faulty. So obviously the customer isn’t always right and neither is a skilled plumber. I would avoid Trade Radiators as the customers service is a joke and could end up costing you in the long run.