We found the website easy to use and were able to find the radiator we were looking for. The filters could be improved but we worked through these. Amanda Frazer who responded to my technical enquiries was brilliant and continued to demonstrate fantastic customer service right up until me ordering. The radiator and extra arrived in good time and were well packaged. However, the stainless steel towelrail had a few small scratches which was disappointing but not enough for me to return it. Being stainless steel I was able to polish these blemishes out. Quality assurance checks possibly need improving. Good price so on balance generally satisfied with service.