Ordered Lego with next day delivery payment was taken immediately and the order processed. Over a week later it had still not arrived. No response from customer services giving them the final day for it to arrive before we went away for Christmas. I then saw the reviews online and thought I had been scammed. I contacted them to cancel the order on the day we left for holiday knowing that it hadnt even been posted. Customer Services eventually responded saying I couldn't cancel and gave me a tracking number that didn't exist suggesting they hadn't posted it. They did post the package however it was very late and was posted when we were away so it was left on the doorstep. I'd avoid using the company again, they don't do next day delivery, they obviously lie about shipping the item and the customer service is slow and unhelpful. I feel they could have cancelled the order but chose not to and then deliberately sent it knowing it was too late, the order was cancelled and I would be away. It even took them 2 weeks to respond to the refund request on PayPal. This company are using the ToysRUs branding that we knew and trusted but whoever is operating it now clearly has very poor standards and it isn't the same. We did get our goods but it was very late arriving and a stressful experience. Best to avoid unless you are not too fussed when your items will arrive.