It was a bad experience from the start. I went in for balloons for my nephew (who's in hospital) and some toys for my toddler. I ordered balloons as soon as I walked in and was disappointed to discover 45 min later that they had only managed to blow one balloon in that entire time. Not waiting to wait too much longer, I reduced my order by half and told them that I had to get going. I paid for my order (balloons + toys etc) and when I got to the hospital and opened my back door, half of the balloons flew out of my vehicle. Super annoyed that the balloons weren't properly affixed to the weight I gave the remaining balloons (3) to my nephew. I had no intention of going back to the store but decided to look at the receipt for some reason and noticed that instead of charging me $0.99/ balloon I was charged $21.99/balloon for a total of $89.96. I went back to the store shortly after to get that refunded and the young store manager (Isabelle) told me that they don't even carry that item in the store. I responded "What you carry in the store is your business, ma'am. The problem is that I have been charged multiple times for it in error." She hesitated before returning the money to my credit card. Then when I told her about the balloons I had lost, she told me once I leave the store the balloons are my responsibility. Which I agreed to whole heartedly. But it's their job to blow the balloons, and properly affix them together to the weight that I purchase from them. She agreed and said that she would train her staff better. But she couldn't do anything about the lost balloons, in fact she told me that I still had to pay for them. Instead of waving the $3.97 for lost balloons that I was grossly overcharged for. My advice: TRAIN your staff better. Rethink your customer service model. Put your customer FIRST!! For $3.97 she could have reversed my experience but chose to continue the path of terrible customer service. I now understand why ToysRus went bankrupt in the US.