I have ordered many times over the last 10 years, not the fastest production, but things arrived as per the advised date. I ordered on 29th April as a Birthday gift for 13th May. Once the order was accepted the expected despatch date was 19th May. Although disappointed that this would miss the Birthday (and not within the timeframes on the website) I made my peace with it- especially in such a difficult time. However, the 19th came and went, eventually on the 22nd I emailed customer service. The response email said they would come back to me 24-48 hours. The response did not come until 1am on the 30th May. I was advised that my item was with quality control?! it would be shipped in 1-3 working days subject to quality control! I am still waiting! This will sadly be my last order! I completely understand if something can not be done, If there are supply, staff or delivery issues-but like everyone, I want to be able to make an informed choice- I could have chosen other birthday gifts, so my daughter would have something . I feel as though my money has been taken hostage.