My wife suffered a severe stroke in February 2023 this suddenly woke us up to the fact that we needed power of attorney and wills, made arrangements with yourselves to set up , had a house visit got all the paperwork sent out, we visited your office 21/ 07 /2023 to sign up and make sure everything was in place found on the will papers my son had been named in some parts as your son and in others his name but as your daughter, new paperwork was sent to us that had been corrected, we signed up I rang you to ask if we could call in and quickly have it checked over, I was told you don't do drop ins so I posted on 15/09 I rang on 03/10 to be told it was on the legal teams desk waiting to be typed up, early October my wife suffered seizures and ended up back in hospital, I rang your office explained my concerns about it not being in place due to my wifes condition I was told that the paperwork was still in the same position as before, but it would now be made a priority, I rang on 09/11 to be told it was ready for a solicitor to check in the afternoon and I would get a phone call from the solicitor, I received a call from someone in your office not the solicitor, saying that some things had changed due to my wife's condition, this paperwork was completed before my wife's seizures and should have been completed and be in place, I have been asked by a few people if I would recommend using yourselves I have told them no based on my experiences, when you call your office the phone rings for ages then you are put on hold, it seems that once you have collected payment, everything is just placed in a long queue, I have had a very stressful year I have spent more hours on the phone than I would like to calculate, I was lead to believe this would be a easy process and everything would be handled by your office, without chasing up I feel i would not be in any advanced position with this situation overall a very poor service.