Bought the Vortx 9 Litre Dual Basket Air Fryer as a Christmas present. It arrived in its original box (no courier safe packaging) in an opened state and was completely torn down one seam with other various major box damage. As this was delivered to a neighbour I was unable to reject it at the door. You cannot speak to Tower for love or money, everything has to be done through email. I sourced another one from another seller with next-day delivery (and a lot cheaper). The product itself is fine, it does what it says on the tin. Unfortunately, however, I can only give Tower Housewares three stars. I knocked one star off for the long-winded returns (got my refund the second week in January) and the other star was knocked off because of the courier they used (Evri), who does not seem to take care of what they are delivering. (Word to the wise: Try and avoid companies who use Evri, previously known as Hermes. They are awful, really awful. Read the Evri reviews on this site.)