There was a good service with TowerHealth itself, however, when it came to delivery, it took longer that expected and did not turn up. I then went on the tracker to see that there was a 'confusion in address' and it had gone to the customer service department in Hampshire, when I live in Kent! Evidently going to take even longer to be delivered! No one contacted me to tell me there was a confusion in address; but also, there should not of been a confusion in address because it was Tower Health website that searched and found my address. It is a standard address!? So, to summarise, I am still waiting for my delivery, but the response in helping me find the correct item from Tower Health was speedy and on point.