I bought 2 Magnetic Neoprene Knee supports based on the web description of ".....and thanks to Velcro fastenings........there is just one size to fit everyone" however this is misleading and untrue. The foot and wrist versions may well have Velcro fastenings but on arrival the knee supports did not, and will not fit everyone. In trying to pull the support up to my knee I aggravated my tennis or golfers elbow. No one seemed bothered by this nor apologised when I rang and I was told that I must return them by recorded delivery at my expense. By law they cannot insist on this unless it was made clear at the point of sale that this would be the case, not by referring to the T & C's afterwards on the invoice. I found "Gary's" attitude impolite when I referred to an immediate refund given on an earlier order for a faulty Pain Gone pen by "Faz", a credit to Tower Health. I was called a liar when I referred to this, but "Gary" backtracked when I offered proof. He was going to get Faz to ring me that day - I didn't believe him, and was proven correct. I have returned the item using the FREEPOST address grudgingly supplied when I refused to pay for the cost of posting (I got a receipt from the Post Office) together with 2 "Thermal Copper Supports - elbow" described as "tailor made for painful joints", inferring "one size fits all" which is not the case - misleading advertising again -far too small - echoed by other buyers. I await my refund after quarantining of return products has taken place on receipt by Tower Health. I felt that I was neither believed not valued as a customer who had previously made orders totalling over £100. I feel in addition to the refund that an apology is appropriate, but based on my experience yesterday doubt if that will happen. A thoroughly distasteful experience that need not, and should not, have happened. John P.S. I also pointed out to help Tower Health another error in a listing for Therapeutic Neoprene Knee Support that referred to 18" knee "diameter" which should have been "circumference", however this seemed to further confuse Gary!