I ordered 9 product types for a total of £5k. I sent a very desctiptive email mid December detailing what the designs were to look like, which logos would go on each product, the base colours of each product and the number of each product. It took over a month from then onwards going back and forth with the sales rep correcting the proofs they sent as they did not pay any attention to what I wanted. In addition to this it took 4 or 5 attemps to get the invoicing details correct on my account, and their online card payment system failed multiple time.
The products themselves after most of them finally arrived are good quality and well received by my clientele. However I was promised all items delivered by 30 Jan but it is mid Feb now and I'm still waiting on another delivery coming in 3 weeks. I've never seen such poor communication and client management.
4 years ago
Total Merchandise has a
4.8
average rating
from
2,003
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.