They no more than a band of thieves. Its been a month and they still wont refund me. I have had to chase 5 times, they refunded me on 15th Jan and advised it would be in my account within 5 working days. I chased when it did not appear only for them to tell me it hadnt been processed? I have asked to make a complaint 3 times and they keep bribing me with 10% discount codes that expire in 24 hours. Its beyond a joke that they will not even allow me to make a complaint. I feel like they just try not to give refunds and end up keeping the money and products. Will never buy anything form them again.