I would advise anyone who is looking to take a vacation to run as fast as they can from TopVillas. I paid $4500 for a vacation that my family and I was unable to take due to my entire family contracting Covid-19 the week before which a family ended up in the hospital and me contracting Bilateral pneumonia. When I contacted them prior to my travel date to see if I could reschedule I was told they could cancel me but I would forfeit my money or I could wait until the my date to check out and call back. When I did I was advised to contact my back to receive a refund. Well I contacted my back and explained the situation to them. I was advised by the back that all they could do was indicate a chargeback. I was told about 2 months later that TopVillas didn’t agree with the chargeback so I had to suck up $4500 for a vacation I was unable to take. I requested to speak with property manger which is Casiola and was given the run around after providing all the documents requested. I called on 11/15/21 and spoke with Danellia @ 4:09pm and was told “if I have a drs note stating I had Covid the would refund me.” I wasn’t even asking for a refund I only wanted to postpone the vacation. Then I was charged a cleaning fee. Like what did the really have to clean if no one never stayed in the property? Do not rent from this company they are a complete RIP-OFF!!!!!!!!