We have just had a loft conversion done and decided to splash out on some expensive furniture, so we ordered a side unit and a wardrobe (£1800 in total). There were several issues we encountered: 1. On the website it's advertised that the furniture can be taken to any room in the house, sales assured us this was the case, both our sets of stairs were wide enough to accommodate the delivery but customer support phoned and said it's not on the website and they won't be doing this. 2. Delivery arrived, the fixings from the wardrobe are missing, I contact support and they arrange to have them delivered. 3. The fixing arrive the next day but are missing the handles, I speak to support again who assure me they will be sent out correctly this time. 4. Several days later the handles arrive, they are supplied with the incorrect screws in that the length is too small fortunately we have some builders on site who have the correct length screws. 5. After finally attaching the screws we discover that one of the wardrobe doors doesn't actually close. So what was meant to be a nice treat for us has turned into a complete nightmare, we've also had some terrible news to deal with during this period and this extra overhead hasn't helped at all. Despite the furniture being very nice, I couldn't possibly recommend this company to anyone. I hope you can address this feedback for any future customers.