I paid for express delivery (next day delivery) on 7th April. However I moved home on 15th April, no problem I thought as it will delivered on 8th April. It arrived at my old address left on the doorstep on 16th April even though I emailed them and updated my account. I have spent ages trying to find out from neighbours where my parcel is. This is the worst company I ever dealt with. They are arrogant and will not deal with complaints other than by the same automated message they send to everyone. I wrote to them saying they should be looking after their existing customers before taking on new business. I’m now having to claim my express postage and DPD postage in the small claims court. I don’t care how long it takes and fortunately they will have to pay my expenses They have broken the Consumer Rights Act 2015 in many areas. I’m only doing this so other customers don’t have to go through the same ordeal as I did. If they can’t meet their contractual rights they should not be trading and misleading customers as they do by saying Express is next day delivery! AVOID THIS COMPANY AT ALL COST