I'm a returning customer who has purchased from Tooled-Up in the past and been very please with my purchase and the service provided. This time I found the product I was looking for which was at a very competitive price and decided to buy paying the £15.95 delivery charge for this item. After several delivery attempts by DHL over the week at the wrong address, I contacted Tooled-Up customer services and cancelled my order. They were very understanding and apologetic and contacted DHL to return the item back to them so I would receive my full refund. Two weeks after placing and paying for my order, I'm still waiting for my refund. The delivery service by DHL has tarnished my Tooled-Up experience which would make me think twice before purchasing from them again.