Ordered a chainsaw online for delivery. Order Ref :WB00202660 Tooled-up ID:0031615 The order received was very badly damaged from DHL with loads of repackaging tape on it. The box had pretty much smashed in half and been put back together with tape. Sent a report to Tooled-up with photographs. I was taken through the return process which has put over a week on my delivery time and loss of work. I requested a replacement which was refused until the return had been received back. No refund as yet so I can't just order a new one until I get my refund. No apology or offer to post out sooner, no discount for inconvenience, nothing... just the threat that if I miss the return I would need to pay for a subsequent one. No consideration that this is not my mess and caused me a great deal of inconvenience along the way. Thank you for contacting Tooled-Up Customer Services. I have arranged collection for 25/09/23. Collections are between the hours of 8 am and 6 pm. Unfortunately, we will not be able to specify the time of day at which the collection is likely to take place. Please ensure that the item is packaged in its original packaging, or sufficient packaging so as not to incur any damage during transit.