Ordered a Bosch Isio III Telescopic Handle. The item arrived promptly the following day. Unfortunately, after partially unpacking, noted that part of the fixing was broken but there was nothing of the broken part in the packaging. Spoke to Tooled-Up and they organised a return collection on my date if choice but could only offer pickup between 8am and 6pm. Packaged collected on specified date at 11.45am. Was advised a replacement could not be sent, only a refund processed in 5-7 days after receipt of item. I would have to order again. Also asked if operation of handle could be explained but was not mentioned in any response. Shame as I was really looking forward to using the handle.