Very disappointed in this company and service. 😭😭 The customer service is appalling and 3 weeks on the tiles have still not arrived. I had the same experience as some of the below reviewers, I ordered the tiles, specified the date and got a call a few days before the delivery date saying the the tiles are not in stock, even though on the website there was no indication of this. I would have ordered my tiles from elsewhere had I known they are not in stock. Even after chasing customer services and staying on the phone for half an hour trying to get through I had no explanation and updates on the whereabouts of my tiles. I still have not received the tiles I ordered 3 weeks ago and my project is on the hold costing me a lot of money. 😭😭