If possible, I would give zero stars. As with other people here, we placed an order only to be called right before delivery to be told that the tiles were out of stock and would be 3-4 weeks before coming available again. As we had already arranged major works being done, we decided to look for different tiles and requested that the order be cancelled and we be refunded. We asked for written confirmation of the refund, which never came. We chased that up via email, and got no response. Finally, my husband called and was issued a credit note for the full amount of the order. 12 days later, we have still not had our refund. We've called and been forced to wait for 30 minutes while the phone system sends us in a loop of ringing through and playing an advert before it kicks us back to the beginning of the process. Having finally got through, I spoke to a very nice woman who apologised for the delay, but could offer no explanation as to why it hadn't been done. Instead she said she would speak with accounts to get it sorted today and to expect the money tomorrow. We're not holding our breath! We have already started looking at ways to report this and legally demand our money. We've got a large sum tied up in this refund, money which we need to progress our renovations. Also a note that we were able to find the 'exclusive' Tons of Tiles tiles that we wanted on another site, and we paid significantly less for them!