"They are taking money from my bank account when I have not received goods. I returned items as new but still have no refund and that was in January. Even worse is that they are making me pay for items I have never received and they are taking the money from my account. They ignore my emails and cut me off if I phone too. The jewellery is very poor quality and jewelers who I have spoken to clearly state that the jewellery is not worth even the scrap value. We must stop them stealing from us and other people. Trading Standards are happy for you to contact them.