Deliveries are a mess now. You ring up and customer care are useless, can't provide any answers and pass onto other teams to look into. They are very good at doing that to pass the buck. Tracking number if given will be wrong as happened with one of my orders, the other one should have been delivered by now and hasn't. I'd advise anyone buying gold to check the gold weight as I got a piece that well below the weight advertised. They want it back and want to refund so they can hide this fraudulent scam but I'm not having it. Customer care said rest assured they are made to the gold weights and they ignore plus lie to you. Promised supervisor call back never happens and if you do by some miracle get a call they are full of charm and smarm and tell you all sorts of bull excrement to placate you. I have now gone via Resolver and put a strongly worded complaint to the Director telling him what resolution I want for the underweight ring. Anyone ordering now has no chance of getting anything for Christmas because 3-5 days is now 2-3 weeks. They are not the same company since India took over and they do not value customer care. With the problems I've had this is too much and I'm done with them. They also mark orders as dispatched so they fool you that with that as well. When they have these x% off offers don't be fooled. They bump the prices up so that with the discount you think you are getting a bargain but they are selling at the previous price so are not making a loss.