Very, very unhelpful customer service repsonse when my delivery was delivered to a neighbour even though I have instructions on my door requesting that all undeliverable items are returned to depot so another one can be rearranged when I'm home. Initially tried contacting the delivery company DHL through their website but it was futile, no means to talk to anyone apart from the Live Chat which the advisor left before resolving the issue as soon as I explained the issue to him his response was; "But we're not Royal Mail.", which was a ridiculous response because obviously if there are instructions on the the letterbox you'd expect all deliver drivers to apply logic and follow it. As for Tints of Nature when I approached them explaining that I don't really get on well enough with my neighbour for things to be left with them and asked if they could contact the delivery company as I'd had little success to sort when I tried, it was simply a case of sorry to hear about your predicament but we can't do that, why don't you try getting it yourself or asking someone to do so for you. Well Tints of Nature why don't you try to improve your customer care cause you won't be getting my services again, or better still why don't you ask DHL to do respect customers wishes rather than just do what's easiest for them!