Sadly my rating is only 3 stars and that is for a lovely professional and helpful trainer. Online learning is too much volume and info that is not needed and takes nearly 3 hours to complete which is alot, it used to be an hour or so. The venue was absolutely shocking - no air con/fan considering it was 37 degrees, very hard uncomfortable chairs, no tea or coffee nor refreshments, only water - that is just not acceptable at all. I would assume you check the venue upfront? Also there were quite frequently people passing by or making noise at the back including beeping machine - it was hard to focus let alone remember things. The booklet is not given for free anymore which is wrong. Considering other companies for example Babyem - they are brilliant - great venues always making sure there is air con, refreshments, tea or coffee, comfortable soft chairs etc for the same price or even less. For the reasons above I would not recommend Tigerlilly and if I need to do refresher i will definitely use a different company.