I bought tickets for Harry Potter concert at the Royal concert hall on q4th December. They contacted me and said it was cancelled at it would be automatically cancelled. As of today nothing so I contacted them and got this response Ticketmaster Thank you for your email, It looks like you’re enquiring about a past event. As we sell tickets on behalf of the venue and promoter any exchange or refund request has to be processed before the show. We’ll always try to help where we can, but in this situation we’re not in a position to offer a refund. I’m sorry that we can’t help you further with this, but if you have any other questions please don’t hesitate to get in touch. Your ticket ID is: 11437552. Now on their site you don't have to do anything your refining will be refunded automatically. I'm appalled at this as this situation at present is hard enough with financial strain but to nit refund a show that they cancelled I want my money back. I'm taking this much further