David Southwell
Be very very careful in dealing with TN Kings Lynn, I complained about an issue with the lights on a Peugeot 2008e that I had through motablity. I brought it to their notice within 4 days of getting the car, only that long because I hadn't driven it at night before then. They booked it in for an inspection, I took it to them, the service manager said he had driven an identical model at night without that issue and that they would contact Peugeot to see what could be done, but most importantly, he said it was not right! I waited and waited, and got to the point where I sought to change the vehicle through Motability. I was told this would incur a charge as there was nothing wrong with the car. I explained the issue with the lights and that TN were contacting Peugeot. I contacted Peugeot UK and surprise surprise TN had never mentioned this to them, in fact TN said they had never even seen the vehicle since collection, even though Peugeot UK had all the correspondence relating o the inspection appointment. So I had to pay to change the vehicle and have placed this matter with the Financial Ombudsman, who have just replied and said I basically never told TN about the issues with the lights, and that I had never been back to see them with the vehicle. In fairness the lady on the Motability desk was lovely, she kept us updated at every step, surprisingly she isnt there anymore. She deserves to do well anywhere she works, sadly I think the remaining bit of honesty left the building with her. If you do go there, then make sure you keep copies of absolutely everything, take pictures when you visit, and follow everything up with an email. I have spoken to other people and I am not the first to experience this.
6 months ago
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