I'm afraid one star is too many for this company. We booked for a holiday in Venice.The holiday was fantastic..Thanks to the hotel. On the flight home our case did not arrive with us due to the incompetence of the TUI baggage handler at Venice. One month down the line we do not have our case. Every day we ring the Lost Baggage Phonelune only to be fobbed off with lies and the promise to call back. They are a disgrace. We have had absolutely no help in getting our belongings back. And no guarantee for compensation. I would never book a holiday with TUI again. Our experience has been an absolute shambles.