Booked a trip to Marrakech with TC. The flights were with Ryanair so I was informed I'd have to check in myself on line. That's fine...but when I tried to it was impossible! TC give you a code...it didn't work. After hours if stress trying to get through to a real person I was told that Thomas Cook makeup and email address for you so you can then book in on line with the code. The problem is nobody tells you that!! It's a crazy system. I had to lie and say I was already on holiday and in difficulty to get to speak to a person. I'll never book with them again.