Thomas Cook Reviews

3.42 Rating 12 Reviews
58% of reviewers recommend Thomas Cook
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"Very good customer service help me and my family out when I was out of work why we was still paying for our holiday.... Only down side is that on advridge the waiting time to talk to someone is about 40 mins plus..."
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Posted 3 weeks ago
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"Difficult to book online. Prolems with the site after payment details entered so was unsure if payment had been taken. Had to make booking by telephone. Speaking to the call centre was easy though."
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Posted 4 weeks ago
"First class service, long haul, start to finish. 11 years on the trot."
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Posted 5 months ago
"Excellent customer service searching and buying your next holiday is excellent with the no deposit and pay monthly plan it was ideal for our family"
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Posted 6 months ago
"Just returned from the Gambia .hotel room was a total disgrace hotel staff no interest Thomas cook no interest. Emailed them to make a complaint not responding to emails or phone calls will never book with this company again the hotel said we would be moved at a cost off £300 apparently this is common practice with Thomas cook put you in appalling filthy room then charge you to be moved be warned .What you see on the websites is not at all what you get"
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Posted 8 months ago
"Just returned from a holiday in Egypt. The hotel was being re-furbished and external works were taking place right outside the hotel. The Customer Service Team of Thomas Cook need to take a long hard look at how they handle Customer Complaints, They are a disaster ."
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Posted 1 year ago
"Very easy to book holiday online and had no issues. Site is easy to access and understand. Well done Thomas Cook."
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Posted 1 year ago
"excellent service,friendly staff !!"
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Posted 1 year ago
"Great customer service. Very prompt and efficient.I have used thomas cook for years now and never had any problems."
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Posted 1 year ago
"Do not use them on a city break as they where the worst travel company.we had paid extra for the transfer from airport to hotel and same on our return.It cost £139 and we did not receive neither taxi which then cost my self another £120 euros poor customer service and when you complain they said they would reply within 28 work g days JOKE!!!!!"
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Posted 1 year ago
"Poor services, not a chance to change a ticket without overpaying"
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Posted 1 year ago
"I have always had an amazing holiday with Thomas Cook."
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Posted 1 year ago
Thomas Cook is rated 3.42 based on 12 reviews