This is to draw the attention of all to the unethical and illogical dealing with me and my wife by Thomas Cook India. I have written this so that customers who may plan to book with TC, do so with due information. My wife and I, both senior citizens, approached Thomas Cook (TC) for a tour of Switzerland in August 2023 shown on their App. The total amount indicated was paid and all documents were given to them. We also appeared for the visa interview. In July 2023, we were informed on phone by TC that the trip has been cancelled from their end. No reason for cancellation of the tour was given. Even 10 days before the cancellation, TC sent us for visa interview perhaps knowing fully well that the tour will be cancelled. Our passports with visa stamping were returned to us. Subsequently against our request for refund, TC refunded about Rs 64000/- less than total amount paid. We demanded refund of the full amount as the trip was cancelled by TC on their own (only 14 days before departure) and we cannot be expected to pay for any services which are of no use to us and also not availed of by us due to this cancellation. All such expenses must be borne by TC themselves. Further, we had to incur expenses by way of wrong advice by TC for redemption of Fixed Deposit, travelling a number of times to TC office and Visa interview centre. In addition, the harassment caused by cancellation and inordinate delay even in partial refunds project a dismal picture of TC. After considerable delay and raising the matter with the highest authority in TC, they wrote that the deductions were towards TCS, Visa charges, Insurance, Telegraphic transfer (!) and gateway link charges (!) and that Insurance and Telegraphic transfer charges would be refunded through credit note valid for 6 months (!) (that is arm twisting for booking another trip and perhaps lose more money). Then they wrote that they will refund a paltry amount of about Rs 16000/- as goodwill gesture and wanted a blank cheque of my account. When I pointed out that they can easily process the refund based on the data using which they had processed partial refund earlier, they still insisted on Account Holder Name, Mode of payment, Bank Name, Bank Account No., IFSC Code, Branch State, which I have refused to give them. It appears that TC is trying to collect more information about my account for unknown reasons. Till date no further refund has been processed. Under reviews regarding TC, more similar incidents have been reported.