Worst travel agency experience I've ever had, I highly suggest you stay well clear. We booked an all-inclusive trip online from their website and everything went wrong from the start. Firstly, they added the wrong return flight date. We specifically requested a 7 day stay, yet the invoice we received had a return flight for the next day at 1:30am in the morning. This is a small disaster for us with a baby and a 6 year old, who needs to be back in school the next day. Second, there was only one luggage included for the return inbound trip for the whole family, when the online booking details specifically stated there was one "return" check-in back included for each passenger. Not only did Thomas Cook refuse to assist us with any form of compensation (the total extra to make the changes was over £500), they outright refused to speak to us on the phone or to accommodate our request to speak with a manager. This company will only provide support via online chat for existing bookings, which they obviously do to hide from assuming any responsibility for their mistakes. What kind of travel company does not provide phone support for their customers?? Not only is this completely unprofessional, it ends up wasting hours of the customer's time to wait for a live chat response. To top it off, they didn't even get the names right on our invoice confirmation, so we had to get on yet another chat conversation (it took the next day to respond) to have the booking corrected. Never again with this agency!