Recently I purchased 2 pairs of shoes from Thomas Bird and I've got to say that their service and products are fantastic. They are an online retailer, however, I visited their office in Northampton to check out and try the shoes in person, and everyone there was very welcoming and helpful. They took their time to show me different shoes in various colours and fabrics, and helped me find the perfect sizes for each pair that I was interested in. They also advised me on how to properly look after my new shoes. It was a great experience and I can now confidently order my next pair online, knowing what size for which model to take and how to maintain them.