Fantastic service and would definitely use Thomas Bird again. However, the shoes are also fantastic and ideal for me. I bought a pair of shoes for my daughter's wedding in a US 9 instead of a UK 9. A great match for my new suit apart from the size. Rather than have an e-mail exchange I called them and got the replacement pair organised over the phone and was given the option to keep both pairs to make sure I had the right size and return the others. Not only that I got a belt to match which was not on their website. The benefit of speaking with a human being. I have always said a problem is just an opportunity to delight your clients and delight they did. Thank you.