Lovely shop, good selection of wool, but abysmal after service. I had a problem with the shading on the batch of wool I bought. Despite sending photos as requested, the complaint has not been addressed. I know my emails were received because I had an automated response saying how busy you are. I tried phoning but just got the answerphone. Left my number, but no response. I am very annoyed as had spent a lot of time knitting the garment. Will not be recommending The Wool Factory.
1 year ago
The Wool Factory Ltd has a
4.9
average rating
from
8,469
reviews
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