My online purchase from Trainline was for my wife travelling from Worcester to Ipswich, which involves London Underground travel between the Paddington and Liverpool Street stations. Neither the booking confirmation nor the printed ticket showed that the fare for that Underground travel was already paid. My wife paid for the journey at the turnstile, so we paid twice for the Underground travel. Later, I emailed Trainline Customer Support suggesting that the rail ticket and booking confirmation make it clear that the Underground travel is already paid for, and the ticket can be used at the Underground turnstiles. Simples? Apparently not. The booking confirmation did include mention of the Underground journey, was the reply, as the word ‘Tube’ appeared on the route. Perhaps posting this review will alert others to this lack of customer helpfulness. Who knows, Trainline might still do something about it.